This Is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
- ISBN-13
- Publisher
- O'Reilly Media
- Year
- 2018
- Pages
- 567
- Format
- Paperback, new
Service design guide by Marc Stickdorn (O'Reilly Media, 2018). Facilitation guidelines for running workshops and for embedding service design in an organization. Paperback, 567 pages.
About this book
This Is Service Design Doing by Marc Stickdorn is a guide to doing service design to improve the quality of services and the interaction between service providers and customers. O’Reilly Media published it in 2018 as a 567-page paperback.
It gives specific facilitation guidelines for running workshops, performing the main service design methods, implementing concepts in reality and embedding service design in an organization. The book also offers a consistent model for building a common language across disciplines, with hands-on descriptions of every step, tool and method it uses.
The book frames this work as a way to establish a customer-centric culture in an organization.
Product details
Business & Careers › Business & Management
| Publisher | O'Reilly Media |
|---|---|
| Published | 2018 |
| Author | Marc Stickdorn |
| Format | Paperback, 567 pages |
| ISBN-13 | 978-1-4919-2718-2 |
| ISBN-10 | 1491927186 |
| Size | 9.1 × 7.4 × 0.9 in · 2.3 lb |
| Condition | New |
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