Refund & Returns Policy

Last updated: October 29, 2026

Return window

You can return a book within 30 days of delivery. Email [email protected] with your order number and the title you want to return; we will reply with the return address and instructions. Please do not send returns to our registered office.

Condition and refund amount

• Unused books in their original condition are refunded in full for the book price.
• Books with highlighting, notes, creased pages, broken spines or missing access codes are refunded at up to 50% of the book price.
• Return postage is paid by the customer, except in the cases below.

Damaged, defective, wrong or missing items

If a book arrives damaged, has a printing defect, is not the title or edition you ordered, or is missing from the parcel, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, and we cover any return postage.

Cancellations

Orders can be cancelled by email before they ship, usually within a few hours of ordering. Once a tracking number has been issued, the order can no longer be cancelled; it can be returned under the rules above.

How refunds are paid

Refunds go to the original payment method within 5 business days of the return arriving at our warehouse. Your bank may take a further 5 to 10 business days to show it.

Non-returnable items

Books whose shrink-wrap or access-code seal has been opened, and digital access codes, cannot be returned unless defective.