Shipping Policy

Last updated: October 29, 2026

Where we ship

We ship to addresses in all 50 U.S. states, the District of Columbia, Puerto Rico and U.S. military addresses (APO, FPO and DPO). We do not ship outside the United States.

Dispatch time

Orders usually ship within one to two business days, Monday to Friday, excluding U.S. federal holidays. Orders ship from our warehouses in New Jersey and California; which warehouse ships your order depends on stock and your address.

Delivery time

Standard shipping usually takes two to seven business days after dispatch. Alaska, Hawaii, Puerto Rico and military addresses can take longer. Delivery dates shown at checkout are estimates and depend on the carrier.

Shipping cost

Standard shipping is free on every order. We do not currently offer expedited shipping.

Tracking

We email a tracking number when the parcel is handed to the carrier. Tracking can take up to 24 hours to show the first scan.

Carriers

Orders ship with USPS or FedEx. FedEx cannot deliver to P.O. boxes; if your address is a P.O. box, your order will ship with USPS.

Address problems

Please check your address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment; the cost of reshipping is charged to the customer.

Lost or damaged in transit

If tracking shows no movement for 10 business days, or the parcel arrives damaged, email [email protected] with your order number (and a photo for damage). We will send a replacement or refund the order.

Contact Us

Questions about this policy? Our support team is here to help.

Company
Tilden Goods LLC
Registered office (mail only)
100 N Howard St Ste R, Spokane, WA 99201, United States
Hours
Monday–Friday, 9:00 AM – 5:00 PM (PT)
Response time
We reply within 24 business hours